CloudCart FAQ's

gifting made simple

CloudCart approved means all stores on our site are credible, reliable and trustworthy, meaning you can shop with confidence that all necessary checks, documentation and regulations were handled correctly.  

Simply search for your type of gift via the brand name, category or alphabetically and start shopping.  

If you have bought something from one of our partner stores and you not happy with it. Visit their store and ask about they return policy.

The Simple answer: No. We have made sure that what you buy and when you buy it is all your choice and the same goes how much you want to spend at a time too.

1=1- Simple and straight forward. For every CloudCart point you have R1.00 

Visit and follow the steps to personalise your voucher

We all change our minds its kind of a human thing 😉 If you need the voucher message change email us on or start a live chat straight from our website. We can change it up to 24 hours before the gift is sent.

We glad you asked. Just before you add the gift voucher to your cart, we ask you a new question. Based on your answers we provide options to help make it personal. There is also the option to add your own message and image. 

We know sometimes you want your gift card a little more personalised for that extra special person. And in that instance yes, there might be a little extra charge

We love adding new and exciting occasions to our gift voucher options so we make sure to keep them updated with all the up and coming holidays and special events. But if for some reason we still don’t have the option. Start a chat with our agents or email and we will do our best to help make the occasion as special as possible.  

We let you choose the date when adding the voucher to your cart

Our support team will gladly assist, just email us on

We make sure to keep you in the loop. As soon we your recipient receives the gift voucher we make sure to send you a copy. If we have any issues we keep make sure to contact you for an alternative email address.

CloudCart.Online is a online vouchering system and for now the vouchers can only be used online at the stored listed on 

We Sure that with our wide range of stores and the great deals they have to offer we sure you will find just what you looking for. 


No, we only sell gift vouchers for a single store. instead we sell a CloudCart voucher that can be redeem at a whole bunch of stores. we sure that your recipient would much prefer the choice. 

The voucher will only expire after 2 years so you have plenty of time to use it., and dont worry we will pop you a friendly reminder to use it if you.forget. 

We are continuously working with new stores so keep a look out your favourite store could be on CloudCart before you know it. 

CloudCart offer great corporate packages and solution email us on for more info

We have a great support team to help you, start a chat using the live facebook chat option in the bottom right corner or visit our contact us page and submit a ticket.  

Simply login, and on the top right your balance will appear. else visit 

We try make it as easy as possible to redeem your voucher and we put just as much effort into the after sale. 

we send you an email after every purchase giving you an overview of your purchase and where the money was used.